Les Cinq Filles is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.
To help us monitor and improve our Digital Products and Services;
To provide you with a more personalised experience.
To send you details about our Digital Products and Services, where you have signed up to receive such marketing communications.
To be able to do these things, it’s important we collect and analyse data including who our users are and how they use our Digital Products and Services.
Should I read any other information or terms?
What are Les Cinq Filles privacy principles?
Les Cinq Filles privacy principles in respect of how it collects, uses and manages your personal information are summarised as follows:
When we ask for data it’s to give something back.
Registering with our Digital Products and Services gives you access to a growing number of benefits. Asking for your name means we know how to talk to you. Knowing your date of birth is a legal requirement to access the website.
We are clear on what data we hold and what we do with it.
In collecting and using your personal information, we will be clear about what we are doing and make sure that you understand the way in which we are using it. Also, we won’t sell your information to anyone.
You control the data we hold on you.
If requested, we will delete your personal information securely and swiftly, and all the information we hold on your activity on our Digital Products and Services will be anonymised, so we won’t know it’s yours.
We will have in place appropriate security measures to protect your information from unauthorised access, and will only work with responsible organisations which are carefully chosen by Les Cinq Filles when handling your information.
Compliance with laws and your rights
There are various laws and regulations which apply to data protection and data privacy including the EU General Data Protection Regulation (GDPR) which replaced the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. We follow this guidelines.
Broadly, the laws require that:
i. you agree to your data being collected and used; ii. no more information than is required is asked of you; iii. your personal information must be securely kept to prevent unauthorised access; iv. you have a right to know what information an organisation holds about you; v. your personal information must be deleted when it is no longer required; and vi. information about your internet use must be protected even where the information being collected is not personally identifiable.
At Les Cinq Filles, we make sure we stick to these data protection and e-privacy laws.
What information will Les Cinq Filles collect about me?
Les Cinq Filles may collect and hold the following information about you:
Information you provide to us such as when you register or sign up to any of Les Cinq Filles Digital Products and Services (e.g. subscribing to newsletters and marketing emails).
On registration with lescinqfilles.com to make a purchase, we currently ask for your first and surname, your company, your email address, date of birth, address and a password. We will always be clear about how this information will be used.
Information from our web servers’ logs, such as IP addresses. This is used by us and other organisations with whom we work to analyse activity on all our Digital Products and Services. For example, this helps us to look at the number of visits to specific pages to evaluate if we have sufficient infrastructure to support and maintain a great experience for our viewers.
Information from social networking sites (such as Facebook and Twitter). We collect information from social media activity, including likes, shares and tweets on our Digital Products and Services, and about our content on social networking sites.
How will we use this information?
Les Cinq Filles will use the information we collect about you in the following ways:
To help us to monitor, analyse and improve our Digital Products and Services. This information helps us to understand which Les Cinq Filles content, products and services are most interesting, enjoyable and useful to our users, and if they are shared via social networks. The information also helps us to identify when errors occur within our Digital Products and Services and test different versions of a page or feature to see which one works best. All of which helps us improve our Products and Services for our users.
To provide you with a more personalised experience. By looking at the information we have about you, we can create a more tailored experience.
To inform the way we commission future offerings at Les Cinq Filles. We will use aggregated and anonymous user data to help our commissioning team understand what type of content our users like so that they can make more of it in the future.
To market services to you.
We will send you information about our Digital Products and Services or other marketing activities, but only where you have signed up to receive these from us. Similarly, sometimes, third party partners will want to send you information about products and services, but will only do so if you have agreed to receive them by ticking an opt-in box.
We will email you occasionally about the Digital Products and Services that you have signed up for (for example, to provide you with password reminders or to contact you about content you have submitted to us via our Digital Products and Services) so that we are able to deliver these services to you.
This policy only applies to our use of your information via the Les Cinq Filles Digital Products and Services. Therefore, it does not apply to third party websites to which Les Cinq Filles might provide links or on which Les Cinq Filles content is embedded.
Equally, it is important to note that when you access Les Cinq Filles Digital Products and Services via a social networking site, such as Facebook or Twitter, that site may also collect and use your information. So, we would advise you to check the privacy policies for those social networking sites and applications to see how your information is being used.
How can I manage cookies?
We provide more information about cookies and similar technologies used on our Digital Products and Services in our Cookies Policy. This also tells you how to control and manage cookies in your browser and how to opt-out of certain types of cookies.
What about spam?
We will not send you any unsolicited marketing. We will only send you emails or other marketing messages where you have signed up to receive these.
Marketing emails you have signed up to will also tell you how you can unsubscribe should you decide that you no longer wish to receive them.
Please note that members may receive important information about Les Cinq Filles Digital Products and Services (such as changes to the Digital Products and Services themselves or other service administration matters). As a member, this is not spam.
How can I access and update my personal information?
If you have purcased through the website you can update some of your personal information by signing in to lescinqfilles.com using your email address and password and visiting your details page.
Will Les Cinq Filles share my information with anyone else?
Les Cinq Filles commits to keeping your personal information confidential save that we:
may disclose your personal information where we are required or permitted to do so by law or to protect or enforce our rights or the rights of any third party.
may disclose your personal information to suppliers where required to facilitate you joining us on one of our events
may use your personal information to send email newsletters (mailchimp)
How long does Les Cinq Filles keep my personal information?
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.
If you close your account, your personal information (i.e. the information you gave us when you registered, such as your email address) will be deleted promptly which means that all other information we might hold about you (such as how you have used our Digital Products and Services for example) will be anonymised and we won’t be able to recognise that data as yours or contact you about it. Please note if you don’t want to continue to receive relevant targeted advertising on our Digital Products and Services after you have closed your account, we recommend that you also delete any cookies set on your device. If you want more information on how to manage your cookies, our Cookies Policy can help.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Unfortunately, the sending of information via the internet is not completely secure. Although we will do our utmost to protect your information, we cannot guarantee the security of your data sent to our Digital Products and Services; any sending of information is therefore at your own risk.
How do I contact Les Cinq Filles if have a question about privacy issues?
If you have any questions or concerns about privacy issues, you can email email@example.com.
Access to your information
If you would like to know what personal information Les Cinq Filles holds about you, you may make a request to Les Cinq Filles for copies of this information. You should be aware that we will need to see proof of identity before processing any such request (known as a ‘subject access request’) and may charge an administration fee of up to CHF 25 to cover our costs in providing you with this information.
All subject access requests should be made in writing and addressed to Les Cinq Filles Enquiries, Les Cinq Filles, Bogenstrasse 7, CH 9000, St. Gallen, Switzerland.
Changes to this policy
WHAT ARE ‘COOKIES’?
Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.
Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience.
They are referred to as session or persistent cookies, depending on how long they are used:
Session cookies only last for your online session and disappear from your computer or device when you close your browser.
Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.
Which cookies does Les Cinq Filles use and why?
When you use our Digital Products and Services, the following categories of cookies may be set on your device:
1. ‘Strictly necessary’ cookies
These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.
Some examples of these essential cookies include:
Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.
Remembering security settings which restrict access to certain content.
2. Functional cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet.
We use these types of cookies to improve your experience on our Digital Products and Services. Some examples of how we do this include:
Remembering your preferences and settings.
Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.
Remembering when you’ve voted in a poll or rated a product or article so that you don’t do this more than once during your visit.
Supporting social media components, like Facebook or Twitter (where a website uses a plugin from these third party platforms, for example).
3. Analytics cookies
In order to keep Les Cinq Filles’s Digital Products and Services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the Digital Products and Services are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included in the Digital Products and Services. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.
Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our Digital Products and Services before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our website. It also helps us to analyse patterns of user activity and to develop a better user experience.
4. Other third party cookies
Please note that on some pages of our websites you may notice that cookies have been set that are not related to Les Cinq Filles or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Les Cinq Filles does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
Les Cinq Filles on Apple iOS Devices
Apple’s iPad, iPhone and iPod Touch devices store local files. Also, if users link their Les Cinq Filles registered account to their Apple device, this will be stored. These files are essential to the operation of the application. It is not currently possible to opt out or remove these files from the devices without deleting the application.
HOW TO CONTROL YOUR COOKIES
However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect Les Cinq Filles cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).
Managing cookies in your browser
Most modern browsers will allow you to:
See what cookies you’ve got and delete them on an individual basis.
Block third party cookies.
Block cookies from particular sites.
Block all cookies from being set.
Delete all cookies when you close your browser.
You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Digital Products and Services for these reasons.
The links below take you to the ‘Help’ sections for each of the major browsers so that you can find out more about how to manage your cookies.
Internet Explorer http://support.microsoft.com/kb/196955
Safari iOS http://support.apple.com/kb/HT1677
Managing analytics cookies
It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. Les Cinq Filles uses the following analytics providers and you can opt out of their cookies by clicking on the following links. Please note that this will take you to the relevant third party’s website and generate a ‘no thanks’ cookie, which will stop any further cookies being set by those third parties.
Don’t forget that by not allowing analytics cookies, this stops us from being able to learn what people like or don’t like about our Digital Products and Services so that we can make them better.
Google Analytics http://tools.google.com/dlpage/gaoptout
Managing flash cookies
The most common types of cookies are HTTP cookies. You can control these using the mechanisms described above. As well as HTTP cookies, there are other technologies which work in a similar way to cookies called Flash Local Stored Objects (LSOs). Some parts of Les Cinq Filles’s Digital Products and Services use LSOs and these can be controlled manually by visiting the Adobe website http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html
LSOs may be used to store user preferences for media player functionality and without them some video content may not play properly. We therefore do not recommend turning these cookies off when visiting the Les Cinq Filles website.